Such feedback allows us to learn from your experience so we can improve the services we offer.
Making a complaint or raising a concern will not adversely affect your care and treatment; and no information will be held within your clinical records.
In the first instance, if you have any concerns or questions, please ask to speak to a member of front-line staff such as the nurse looking after the patient or the ward manager.
If your concern is about medical treatment, you could ask a nurse to arrange for you to speak to a member of the doctor's team.
The Isle of Wight NHS Trust is committed to providing you with the highest quality service possible; we want you to be satisfied with your care, the environment and our attitude.
The Trust welcomes comments and suggestions from everyone: patients, visitors, carers or relatives.
If this does not resolve your issue you can contact the PALS service who will discuss your concerns.
This may mean referring you to a relevant member of staff who can help you.
Patient Experience Officers are there to offer information and advice to help address any concerns you may have.
Concerns about appointments can be raised with the clinic receptionist.
If they cannot help, they will know who to refer you to.
We will re-investigate any outstanding issues and respond to you as soon as possible.
You will be offered a meeting to resolve your concerns locally.
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Where possible an early resolution will be encouraged, however if a full investigation is needed it may take longer, for example if the issues raised are complex or we need to speak to specific staff members.